To Lead is to Empower: Leadership to Empower Your Employees & Yourself When you have a strong team of empowered employees on your side, nothing can stand in your way If you have employees who extend themselves to assist, guide, recommend and expand the knowledge of your customers, you immediately distinguish yourself in a way that few companies ожжбх do Most people have employees who basically tend to be watching the time clock, eager to get off and get on with their own personal lives But if youempower your people, you will have passionate men and women who are committed to serving your company, you and your customers You will transform the dynamics and the dimension of your workplace Youll make it a stimulating, joyous and inviting environment People will much prefer working for you instead of your competitors How do you make your workplace stimulating and inviting? Well, the first thing you do is make everyone who works for you feel important When they feel empowered themselves, theyll recognize that every customer is valuable Your people will be "welcoming" and go to enormous efforts to be helpful Theyll treat your customers as guests Theyll make the process of working for you one of themost stimulating and dimensional pleasures you have ever encountered.  Книга посвященаISBN 0963856049.