To be successful, owners of women?s beauty salon must look into the needs and wants of their customers This is the reason why many researchers and academicians have continuously emphasized on the assessment of customer satisfaction level Hence, the rationale behind undertaking this study is to assess the basic factors that affect customer satisfaction ожжтс level in women?s beauty salon In an attempt to assess the problems that customers of women's beauty salon faces, concerned bodies will have an evidential ground to address the problem and hence take possible remedial actions The beneficiaries from this paper are both existing business persons and prospective entrepreneurs who want to run successful women's beauty salon Besides, business consulting firms who are engaged in identifying market gap and governmental organizations like Micro and Small Enterprises and beauty training centers are also beneficiaries from the findings of this study Furthermore, this study is very significant for other researchers who want to conduct further investigation on similar issue.  Wallace2010 г Мягкая обложка, 84 стр ISBN 3639252055.